Account Director

Our client, a growing social media and integrated marketing agency, is seeking an Account Director to lead client relationships and oversee the successful delivery of integrated campaigns. This role will manage day-to-day client communication, cross-functional execution, and account health, with a strong focus on TikTok, TikTok Shop, creator marketing, and the evolving social commerce landscape. The ideal candidate is an organized, strategic, and calm leader who can manage complex accounts while ensuring exceptional client service and execution.

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Responsibilities

• Serve as the primary day-to-day contact for assigned clients, building trusted relationships through clear, proactive communication.
• Partner with the Integrated Marketing Director to translate strategic direction into actionable plans and deliverables.
• Lead client status calls, campaign check-ins, delivery reviews, and presentations.
• Oversee project timelines, scopes, priorities, approvals, and deliverables across creative, social, influencer, production, paid media, and TikTok Shop teams.
• Manage project tracking and ensure deliverables are assigned, completed, and delivered on time.
• Coordinate cross-functional teams and serve as the communication bridge between account services, creative, social, influencer, growth, production, and operations.
• Oversee TikTok Shop programs, including affiliate campaigns, creator activations, live shopping initiatives, promotional calendars, and related deliverables.
• Advise clients on TikTok trends, platform best practices, creator ecosystems, and social commerce opportunities.
• Identify potential challenges, bandwidth issues, and scope changes early and proactively recommend solutions.
• Monitor account budgets, hours, resource utilization, and overall profitability.
• Support renewals, upsell opportunities, and quarterly business reviews.
• Manage and mentor Project Managers and Coordinators while promoting accountability, organization, and strong client service.
• Maintain clear documentation, meeting recaps, timelines, and project updates to ensure alignment across teams.

Qualifications

• 5–8+ years of experience in account management, integrated marketing, or client services within an agency environment.
• Deep understanding of TikTok, creator ecosystems, social media trends, and content best practices.
• Direct experience managing TikTok Shop programs, including affiliate marketing, creator partnerships, live shopping, and Shop operations.
• Experience overseeing cross-functional teams supporting TikTok Shop or social commerce initiatives.
• Strong understanding of social commerce, creator monetization, and conversion-focused marketing.
• Experience working with enterprise or high-growth consumer brands.
• Exceptional project management, communication, and client relationship skills.
• Highly organized with the ability to manage multiple high-profile accounts and competing priorities.
• Strong leadership skills with experience managing or mentoring junior team members.
• Ability to remain calm under pressure, anticipate challenges, and proactively identify solutions.
• New York-based.

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Please submit your resume for consideration.