What is a Client Service Assistant?
A Client Service Assistants duties vary depending vastly on their position and work environment. Client Service Assistants may also be referred to as customer service assistants, or call center assistants.
Client Service Assistant Qualifications
Client service assistants must be effective verbal communicators and strong problem solvers. Multitasking is an essential part of the role, as people in this position need to be able to remain calm and ensure that clients and customers receive the best possible service. They focus on the client and customer experience by company standards. They interact with customers and clients as the main point of contact. It is their sole duty that the daily functions of a company are successful and contribute to accomplishing both client and customer goals.
Duties of a Client Service Assistant
- Handle all incoming client queries and questions
- Providing the appropriate service and information or referring clients to another department
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting with queries
Interview Questions to Ask
Asking the right interview questions when hiring a client service assistant is key. When interviewing, we recommend engaging in thoughtful conversations and purposeful relationship building. Here are some starter questions to consider when hiring a client service assistant:
- What do you view as the most important qualities of a client service assistant?
- Have you ever reported to multiple supervisors at once? How did you manage each person’s priorities?
- Can you describe a project you were assigned in one of your previous roles and how you approached it?
- What made you interested in working with our company?
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