Director of Residences

Location: Miami Beach, FL | Multi-State Residential Portfolio

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We are seeking an experienced Director of Residences to oversee the operations, maintenance, and continuous improvement of a portfolio of ultra-luxury residences located on the East Coast, to be based in Miami Beach.

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This is a highly visible, hands-on leadership role requiring a unique blend of estate management, project oversight, hospitality, and facilities expertise. The ideal candidate is equally comfortable managing a major renovation, coordinating a principal arrival, leading emergency preparedness efforts, and developing high-performing property teams.

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Key Responsibilities

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Estate Operations
-Maintain overall responsibility for the condition, readiness, and day-to-day operations of all residences.
-Establish and uphold operating standards, procedures, and service protocols across the portfolio.
-Conduct regular inspections, proactively identify issues, and ensure timely resolution.
-Coordinate seasonal transitions, principal travel, guest visits, and special events.
-Maintain comprehensive property records, inventories, warranties, vendor information, and operational documentation.
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Capital Projects & Property Improvements
-Lead all phases of capital projects, renovations, and property improvements from planning through completion.
-Develop budgets, timelines, and project scopes; monitor progress and manage approved expenditures.
-Serve as the principals’ representative with architects, designers, contractors, and consultants.
-Maintain project tracking systems and provide regular updates to leadership.
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Vendor & Maintenance Management
-Build and manage a best-in-class network of contractors, service providers, and specialty vendors.
-Oversee preventive maintenance programs covering all building systems, grounds, pools, docks, security systems, and specialty assets.
-Manage inspections, regulatory compliance, and emergency repairs.
-Review proposals, contracts, invoices, and change orders while ensuring quality, accountability, and cost control.
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Safety, Security & Emergency Preparedness
-Develop and maintain emergency response plans for all residences.
-Lead storm preparedness efforts, including hurricane readiness for Florida properties.
-Partner closely with security teams to oversee access control, surveillance systems, and life-safety protocols.
-Serve as the primary operational contact during property-related emergencies.
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Vehicles & Estate Assets
-Oversee maintenance, registration, insurance, and readiness of all estate vehicles and equipment.
-Coordinate management of marine assets and dock operations where applicable.
-Maintain service schedules, records, and replacement planning for estate equipment and specialty assets.
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Team Leadership
-Recruit, train, develop, and manage household and property staff across all locations.
-Foster a culture of accountability, discretion, service excellence, and proactive problem-solving.
-Ensure staffing levels appropriately support principal, guest, and operational needs.
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Qualifications
-10+ years of leadership experience in estate management, luxury residential operations, hospitality, or related environments.
-Significant experience managing multiple high-end residences for UHNW principals.
-Strong knowledge of residential construction, building systems, preventive maintenance, and capital projects.
-Proven ability to lead teams, manage vendors, and oversee complex operations across multiple locations.
-Exceptional organizational, communication, and project management skills.
-Financially savvy with experience managing budgets, contracts, and vendor negotiations.
-Comfortable producing executive-level reports and maintaining detailed operational systems.
-Willingness to travel regularly between properties and respond to urgent matters outside traditional business hours.
-Proficiency with modern workplace and project management tools.

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Preferred
-Luxury hospitality background (Forbes Five-Star, Leading Hotels of the World, or similar).
-Experience with marine operations and vessel management.
-Familiarity with New York co-op, condominium, and landmark property requirements.
-PMP certification or equivalent project management training.
-Bilingual English/Spanish.
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Please submit your resume for further consideration.