What is a Receptionist?
The Receptionist is usually the first point of contact for an organization, meaning they are the face of your organization. They handle incoming calls and direct visitors, as well as other administrative tasks. A great receptionist will be personable, reliable, and bring a positive energy to the office.
Hiring a Receptionist
Receptionists are part of the customer service team, so the right candidate should have an outgoing, helpful, and friendly demeanor. They should be great communicators and possess patience when dealing with people. Familiarity with phone systems and basic computer programs is also a plus.Some employers prefer hiring a receptionist with previous experience in customer service, reception, or administrative support, while others offer on-the-job training.
Duties of a Receptionist
- Greet, welcome, and assist visitors with finding their way around the office
- Answer incoming phone calls, respond to customer inquiries, and redirect individuals to the correct place in the office
- Schedule appointments, order supplies, and prepare meeting rooms
- Handle administrative tasks such as travel planning, taking notes, and light reporting
Interview Questions to Ask
Asking the right interview questions when hiring a receptionist is key. When interviewing, we recommend engaging in thoughtful conversations and purposeful relationship building. Here are some starter questions to consider when hiring a receptionist:
- What qualities do you feel are the most valuable as a Receptionist?
- What would you do if a client showed up 30 minutes late for their appointment?
- How do you believe the receptionist contributes to the office culture?
- What methods do you use to stay organized?
- Have you ever had to handle a difficult caller or visitor? How did you respond?
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