Social Media Community Management Coordinator

We’re partnering with a children's retail brand, hiring for a Community Management Coordinator who will serve as the voice of the brand across social platforms. This is a highly visible, customer-facing role focused on building relationships, supporting a large and engaged online community, and delivering a best-in-class digital experience.


What You’ll Do‍

• Monitor and respond to comments, messages, and inquiries across social platforms (Instagram, TikTok, Facebook, etc.)
• Support moderation and engagement across brand-owned community spaces
• Provide product guidance and assist with general customer questions
• Address customer concerns with a professional, solutions-oriented approach
• Engage with user-generated content and support ongoing community interaction
• Track customer interactions and escalate issues when needed
• Identify trends, common questions, and feedback to share with internal teams
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We’re Looking For‍

• 1–3+ years of experience in social media, community management, or customer support
• Strong familiarity with major social platforms (Instagram, TikTok, Facebook)
• Excellent written communication skills and attention to detail
• Comfortable engaging directly with customers in a brand-appropriate tone
• Organized, responsive, and able to manage a high volume of interactions
• Experience with customer support tools (e.g., Gorgias, Zendesk, etc.) is a plus
• Background in e-commerce, retail, or consumer brands preferred

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Please submit your resume for consideration