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location

Los Angeles, CA

salary

$20/hr

-

$23/hr

employment type

Temp

category

Customer Service

division

Syndicatebleu

This opportunity is with a client of Career Group, a premier, Women-Owned recruiting agency recognized nationwide for excellence in corporate and administrative staffing. We connect talented professionals with top companies and act as trusted career advisors every step of the way.

This role is with a client of Syndicatebleu, a Women-Owned creative staffing agency under the Career Group Companies umbrella. We specialize in connecting marketing, creative, and tech professionals with forward-thinking companies nationwide.

This role is with a client of Fourth Floor, a Women-Owned fashion recruiting firm and part of the Career Group Companies family. We place top talent in roles across apparel, beauty, and lifestyle brands nationwide—helping professionals find their perfect fit in fashion.

This opportunity is with a client of Career Group Search, a Women-Owned executive search firm and part of the Career Group Companies network. We specialize in high-level placements from VP to C-level, partnering with innovative companies and industry leaders.

This opportunity is through Career Group Events, a Women-Owned staffing firm trusted by leading brands to support their high-profile events. From festivals and trade shows to brand activations, we connect dynamic talent with unforgettable experiences.

This is an internal opportunity within Career Group Companies, a premier, Women-Owned recruitment and advisory firm recognized by Forbes as one of America's Best Recruiting Firms. With over 40 years of experience, we are known for our high-touch, personalized approach and our commitment to excellence.

E-commerce Customer Service Assistant

We’re partnering with a premium fashion brand seeking an E-commerce Customer Service Assistant to deliver a high-touch, personalized customer experience across their online shop. This role is ideal for someone who is detail-oriented, customer-first, and comfortable working across multiple communication channels in a fast-paced e-commerce environment.


LOCATION: Los Angeles (Onsite/Hybrid)

SCHEDULE: On-site Daily | Full-Time Hours, occasional weekends required

PAY: $20-23/hr (DOE)


What You’ll Do:‍

  • Handle inbound customer inquiries via phone, email, and live chat, providing professional and solutions-oriented support
  • Assist customers with online orders, product questions, and website navigation
  • Deliver personalized styling recommendations and product guidance through live chat
  • Support sales initiatives through exchange order management and abandoned cart outreach
  • Investigate and resolve customer issues, ensuring timely and complete follow-up
  • Process returns and exchanges, maintaining accurate documentation and records
  • Partner closely with the Distribution Center to support efficient order fulfillment
  • Manage order flow, including fraud review, order releases, and cancellations
  • Stay up to date on promotions, product launches, and marketing campaigns
  • Contribute to process improvements and support reporting needs as required

What We’re Looking For:‍

  • 1–2+ years of customer service experience within fashion/apparel ecommerce
  • Strong communication skills with a polished, professional phone and email demeanor
  • Experience supporting customers across multiple channels (phone, email, chat)
  • Highly detail-oriented with strong organizational and multitasking abilities
  • Proficiency in Microsoft Office (Outlook, Excel, Word)
  • Shopify experience strongly preferred

‍

Please submit your resume for consideration!

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here.

California applicants, please view our Privacy Notice here.

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