Director - Credit Operations

Asset management and holding company with approximately $70 billion in assets under management is seeking a Director of Credit Operations. The Director of Credit Operations is responsible for leading and overseeing all operational aspects of the credit investment platform, encompassing both broadly syndicated loans and private credit assets. This role provides strategic oversight of credit operations, including governance of third-party outsourced service providers and agent bank servicing models.


The Director ensures that credit servicing activities—including trade support, settlement, cash and wire management, reconciliations, agent bank processes, asset lifecycle events, and reporting—are executed in line with control standards, LSTA loan agency best practices, and service level expectations.

Responsibilities:

Credit Operations Oversight‍

• Oversee day-to-day credit operations supporting broadly syndicated loans and private credit assets.
• Support or lead trade processing, settlement, cash and wire management, reconciliations, and lifecycle event processing.
• Ensure accurate operational support for portfolio activity, restructurings, amendments, waivers, and complex credit events.
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‍‍Agent Bank & Loan Agency Coordination‍

• Provide oversight of agent bank servicing models for broadly syndicated loan facilities.
• Ensure agent bank processes align with LSTA guidelines, loan documentation, and internal control standards.
• Oversee escalation and resolution of agent bank–related servicing issues and systemic breaks.
• Partner with internal teams to ensure consistent interpretation of loan notices, amendments, and corporate actions.
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Outsourced Provider Management‍

• Oversee third-party service providers responsible for credit servicing activities.
• Review servicing deliverables to ensure accuracy, completeness, and adherence to documented procedures.
• Monitor service levels, escalate issues, and assist with root-cause analysis and remediation efforts.
• Ensure outsourced processes align with internal policies, regulatory expectations, and audit requirements.
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Controls, Risk & Governance‍

• Oversee key operational controls, including reconciliations, proof reports, and SOX processes.
• Ensure compliance with LSTA loan agency best practices, internal policies, and audit standards.
• Identify operational risks related to agent bank, loan agency, and servicing activities and contribute to strengthening controls.
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Process Improvement & Scalability‍

• Identify opportunities to improve efficiency, automation, and data quality across credit operations and loan agency workflows.
• Partner with Technology, agent banks, and service providers on system enhancements and integration initiatives.
• Support scalable operating models to accommodate growth across credit strategies and asset types.
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‍Knowledge, Skills, and Abilities‍

• Strong understanding of credit operations across broadly syndicated loans and private credit assets.
• Knowledge of LSTA loan agency guidelines, market conventions, and best practices.
• Experience with trade lifecycle management, settlements, cash and wire processing, and reconciliations.
• Exposure to CLO structures and syndicated loan servicing models preferred.
• Strong analytical, problem-solving, and communication skills.
• Advanced Excel proficiency and comfort working with large data sets.
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‍Qualifications‍

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; advanced degree or certifications a plus.
• 10+ years of progressive experience in credit operations within asset management or financial services.
• Demonstrated experience overseeing agent bank servicing models and outsourced providers.
• Proven track record of strengthening controls, scaling operations, and supporting front-office investment objectives.
• People/team management experience required.
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Compensation: $225-275K base plus bonus and competitive benefits