Store Manager

Our luxury high jewelry client is looking for a Store Manager! This will be at their brand new store opening in South Coast Plaza this summer.


The Store Manager plays a key hands-on role in the day-to-day running of the client’s South Coast Plaza store. This is a highly service-driven boutique with a close-knit team and a strong focus on delivering an exceptional luxury client


The Store Manager is the strategic lead and brand ambassador for the new store opening in South Coast Plaza. Beyond daily operations, this role is responsible for driving the commercial success of the boutique, cultivating a high-performance culture, and executing long-term business development strategies to grow the brand’s footprint in the luxury market.

Responsibilities

Business Development & Commercial Strategy‍

• Develop and execute local business plans to exceed annual turnover targets and KPIs.
• Analyze local competitor activity within Orange County and South Coast Plaza and implement strategies to capture market share.
• Full accountability for the store budget, controlling overheads, and optimizing ROI on in-store events.

‍Elite Clienteling & Relationship Management‍

• Personally manage a portfolio of VICs (Very Important Clients) and oversee the store’s CRM strategy to ensure long-term retention.
• Act as the face of the brand at high-profile industry events and build partnerships with luxury concierges and personal shoppers.

‍Performance Leadership & Talent Cultivation‍

• Visionary Leadership: Foster a high-performance culture, setting the tone for the company's service standard.
• Succession Planning: Identify and develop high-potential talent within the team of five, managing formal performance reviews and career pathing.
• Recruitment: Lead the hiring process to ensure the team reflects the brand’s values of modern, relaxed luxury.

Operational Excellence & Risk Management

• Security & Compliance: Oversee rigorous Loss Prevention protocols and insurance compliance specific to high jewelry.
• Inventory Strategy: Partner with the Merchandising team to optimize stock levels and ensure the product mix reflects local client demand.
  
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Qualifications‍

• 5+ years of management experience in high-end luxury, with a documented history of hitting multi-million dollar targets.
• Ability to translate corporate goals into actionable store-level initiatives.
• Exceptional presence and communication skills, capable of engaging with ultra-high-net-worth (UHNW) individuals and senior stakeholders.
• Spearhead the brand’s entry into the West Coast market, leveraging a pre-existing "black book" of high-net-worth individuals (HNWIs) in Newport Beach, Laguna Beach, and Irvine.
• Stylist & Personal Shopper Liaison
• Minimum 5+ years of leadership experience within South Coast Plaza or the immediate Orange County luxury corridor.
• A verified track record of managing a local client book that generates multi-million dollar annual revenues.
• Deep knowledge of the South Coast Plaza operational landscape, including its 20-person in-house marketing agency and specific concierge services.

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Please submit your resume for consideration!