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location

New York, NY

salary

$50,000

-

$70,000

employment type

Direct Hire

category

Marketing

division

Fourth Floor

This opportunity is with a client of Career Group, a premier, Women-Owned recruiting agency recognized nationwide for excellence in corporate and administrative staffing. We connect talented professionals with top companies and act as trusted career advisors every step of the way.

This role is with a client of Syndicatebleu, a Women-Owned creative staffing agency under the Career Group Companies umbrella. We specialize in connecting marketing, creative, and tech professionals with forward-thinking companies nationwide.

This role is with a client of Fourth Floor, a Women-Owned fashion recruiting firm and part of the Career Group Companies family. We place top talent in roles across apparel, beauty, and lifestyle brands nationwide—helping professionals find their perfect fit in fashion.

This opportunity is with a client of Career Group Search, a Women-Owned executive search firm and part of the Career Group Companies network. We specialize in high-level placements from VP to C-level, partnering with innovative companies and industry leaders.

This opportunity is through Career Group Events, a Women-Owned staffing firm trusted by leading brands to support their high-profile events. From festivals and trade shows to brand activations, we connect dynamic talent with unforgettable experiences.

This is an internal opportunity within Career Group Companies, a premier, Women-Owned recruitment and advisory firm recognized by Forbes as one of America's Best Recruiting Firms. With over 40 years of experience, we are known for our high-touch, personalized approach and our commitment to excellence.

CRM Specialist

Our client, a prestigious high-end timepiece and jewelry company, is seeking a strategic and detail-oriented CRM Specialist to join their team. This role will own the administration, development, and daily operation of the CRM platform, working closely with sales and marketing to elevate client engagement and deliver a sophisticated, high-touch luxury experience. The ideal candidate will bring at least 3 years of experience, preferably within luxury retail or high-end services, and act as the in-house expert on lifecycle marketing, VIP clienteling, and data-driven personalization.

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Compensation: $50k-$70k + medical, dental, & vision



Responsibilities:‍

  • Serve as the primary CRM administrator, managing day-to-day operations, configuration, and system optimization.
  • Partner with the sales team to ensure workflows, pipelines, lead tracking, and client follow-ups are executed efficiently and consistently.
  • Develop, maintain, and enhance KPIs, dashboards, and reports tracking client engagement, conversion, and campaign performance across email and SMS.
  • Collaborate with marketing and business operations to deliver a seamless customer journey from acquisition through post-purchase engagement.
  • Manage segmented email/SMS campaigns, including welcome flows, back-in-stock alerts, service reminders, anniversaries, and VIP drops; execute A/B tests and optimize performance.
  • Ensure data integrity and privacy, including deduplication, identity resolution, and consent management.
  • Assist in segmentation, personalization, and campaign tracking for targeted client communications.
  • Maintain up-to-date documentation, SOPs, and user guides for CRM processes.
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Qualifications:‍

  • 3+ years of experience working with CRM platforms, ideally in luxury retail, fashion, jewelry, or high-end services.
  • Proven ability to support sales teams through CRM administration and strategic initiatives.
  • Expertise in CRM configuration, reporting, and user management.
  • Experience integrating CRM tools with marketing, e-commerce, or other digital platforms.
  • Strong analytical skills with meticulous attention to detail.
  • Excellent communication skills and ability to train and collaborate across cross-functional teams.
  • Self-motivated and proactive, capable of driving continuous improvements and CRM best practices.
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Please submit your resume for consideration.

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We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here.

California applicants, please view our Privacy Notice here.

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