Replenishment & Customer Service Specialist

A well-established and highly reputable company in the consumer packaged goods sector is seeking a Replenishment & Customer Service Specialist to support both customer order fulfillment and warehouse inventory operations. This role is ideal for a detail-oriented, proactive professional who thrives in a fast-moving logistics and coordination environment, ensuring exceptional service from order creation to delivery.

***This is an onsite position in San Francisco within the Distribution Department, reporting to the Distribution Manager.

Responsibilities
- Monitor daily safety stock levels across assigned warehouses
- Create purchase and transfer orders to replenish warehouse inventory
- Process and track transfers of co-packed items
- Confirm shipping and delivery status for customer orders and invoice upon receipt of proof of delivery (if not automated)
- Trace and track outbound customer orders using internal systems and communication with logistics partners, identifying potential delays and taking proactive action
- Communicate effectively with internal branches to flag and resolve shipping or delivery issues
- Coordinate with warehouses to review shortage reports and inform Sales and Branches of product availability updates
- Provide backup support to other Distribution personnel as needed
- Validate inbound and monthly warehouse charges and assist with invoice reconciliations
- Maintain strong relationships with public warehouses, co-packers, carriers, and internal teams
- Perform additional duties as assigned

Requirements
- High School Diploma required; AA/Associate’s Degree preferred
- 2–5+ years of experience in warehouse distribution, inventory control, or customer service, ideally within the CPG (consumer packaged goods) industry
- Proficiency in Microsoft Excel, Word, Windows, and email platforms
- Strong written and verbal communication skills
- Proven ability to manage order processing, shipping coordination, and administrative tracking
- Experience with invoicing and basic accounting procedures is a plus
- Excellent customer service and problem-solving skills

‍

Please submit your resume for consideration!