Client Advisor

Our client, a distinguished high-end timepiece company, is seeking a Client Advisor to join their team. The ideal candidate will have experience in the timepiece industry and a proven track record of selling to ultra-high-net-worth individuals. The company is renowned for its commitment to excellence and innovation, and its mission is to uphold a rich heritage while continuously introducing outstanding products that embody the philosophy of "state-of-the-art tradition." They are dedicated to fostering a diverse and inclusive workforce that reflects the richness of their clientele and communities, believing that creativity and knowledge thrive in such environments.


Responsibilities:‍

• Meet key performance metrics to support the boutique and brand's fiscal strategy.
• Represent the brand professionally, adhering to sales policies and operational regulations.\
• Be attentive and responsive to client requests, collaborating with the management team to balance local initiatives, deliveries, and product expectations.
• Consistently achieve or exceed monthly sales targets set by management.
• Provide exceptional client experiences, demonstrating the utmost courtesy and professionalism both in the boutique and during events.
• Lead all aspects of the sales process in alignment with brand policies.
• Effectively negotiate and manage objections.
• Identify potential sales leads and follow up diligently to generate opportunities.
• Participate in networking events to enhance brand visibility and traffic.
• Implement creative outreach initiatives while maintaining CRM efficiency and building long-term client relationships.
• Communicate professionally via telephone, email, and SMS.
• Maintain an organized business schedule, including tasks, appointments, and continuous learning.Analyze client data to drive sales and capture relevant information for relationship building.
• Resolve client issues appropriately, escalating to management as necessary.
• Collaborate with management to plan and participate in in-store and offsite events.
• Represent the brand professionally in accordance with official guidelines.
• Adhere to social media and communication policies.
• Maintain professional attire and conduct at all times.
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Qualifications:

• A proactive attitude and understanding of luxury client experiences.
• Bachelor's Degree required.
• 5+ years of experience in the timepiece industry.
• Strong critical thinking and solution-oriented skills.
• Flexibility to adapt to changing boutique schedules.
• Excellent verbal, written, and organizational skills.
• Proficiency in MS Office and Excel; proficiency in a second language is a plus.

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Please submit your resume for consdieration!