General Manager

Our client, a restaurant hospitality group is hiring a General Manager at their Cherry Creek, Colorado location ASAP.


Responsibilities include but are not limited to:‍

• You will be responsible for the interviewing, hiring and training of the entire Front of the House team.
• You are the face of the restaurant so your constant presence must be at the door and on the floor.
• Hire staff according to our desired needs and according to our FTE schedule and labor budgets.
• Ensure that our 10-day training schedule is adhered to from orientation through to live shifts.
• Work with the office manager/AGM to ensure that all documentation is completed prior to onboarding along with E Verify being closely adhered to.
• Attend the weekly marketing meeting and plan our social media posts with PR.
• Inspire new ideas on how to better position the team through marketing and advertising.
• Work with the Corporate Director of Operations in creating ads that work for our advertising campaigns.
• Manage the costs so that they are in line with budget.
• Create new efficiencies to lower costs while enhancing the guest experience.
• Need to control all levels of expenses and cost control.
• Carry out ordering in line with forecast model set by Corporate.
• Must ensure all staff are performing at the level required by FOH standards.
• Staff are in proper uniform and sign off on uniform form upon hiring.
• Ensure music is set per standard along with appropriate lighting for the time of day.
• We will establish programming so it will be automated but it must still be monitored.
• Manage the reservation book (guest center open table) according to seating patterns and first seat tables.
• Assist with standardization of service and ensure scheduling pars are adhered to.
• Cocktails are made to standard, servers are extending all standards of service, bussers are swarm bussing, runners aren’t auctioning off food at the table.
• Must act like a manager, team leader and motivator for the front of the house team along with directing the floor captains to ensure all responsibilities are being completed.
• Ensure that daily walk-through checklists are followed and completed.  Workplace safety and health department standards are of the utmost importance.
• Ensure that the codes of conduct are followed and that nobody is in violation of our handbook. If so, then progressive discipline must ensue. You will be the person who will need to manage the HR department with the Corporate Director of Operations. You have oversight of the entire restaurant which includes the culinary operations as well. You must form a tight bond with the executive chef so to create efficiencies and better our restaurant this includes ensuring that they are managing their labor efficiently.
• You are responsible for chairing the weekly manager’s meeting.  You must make sure the event order weekly meetings are being held consistently as well.
• You must review payroll weekly with the office manager and ensure that we are controlling our labor cost.  Forecasting the schedule will be extremely important in order for us to be successful.
• Reporting of R&M if noticed during the daily walkthrough. It is within your focus to coordinate R&M and if needed being present for the repairs.
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Qualifications:‍

• 5 years' experience as a General Manager or executive role in a restaurant operation
• Prior experience in customer service
• Excellent phone skills and communication skills
• Must be a team player
• High school diploma or GED equivalent required
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Please submit your resume for consideration.