Operations Manager/Director

A leading boutique talent agency representing clients across entertainment, fashion, and media is seeking a part-time Operations Manager. This role will report directly to the Founder/CEO and oversee the logistical, financial, and human resources operations of the business. The ideal candidate will be detail-oriented, proactive, and discreet, with a strong background in operations and people management.

This is a 30-hour-per-week role offering flexibility and the option to work hybrid or fully remote.

Responsibilities:

Finance & Bookkeeping

• Generate and send vendor invoices; follow up on past-due payments
• Reconcile payments and manage the vendor/client payment system
• Process and track client payments
• Review and approve employee expense reports
• Reconcile monthly bank and credit card statements
• Liaise with external CPA for quarterly needs and year-end 1099 distribution

Human Resources

• Maintain accurate and up-to-date employee files
• Review and approve timecards for non-exempt staff
• Manage PTO requests and coordinate coverage plans with the CEO
• Assist in managing HR matters as needed
• Maintain and update job descriptions
• Manage recruitment efforts, including coordination with external recruiters
• Oversee payroll systems and benefits administration in partnership with platforms such as Justworks

Operations & Office Management

• Coordinate special projects and support the CEO on operations initiatives
• Manage subscriptions and troubleshoot operational platforms (QuickBooks Online, G-Suite, Dropbox, Slack, Expensify, Justworks, etc.)
• Oversee mobile device management (Jamf), computer setup, maintenance, and replacements
• Coordinate with insurance brokers for timely updates, renewals, and payments
• Manage co-working space memberships (e.g., Soho Works) and review alternatives as needed

Qualifications:

• 6+ years of experience in operations, finance, or chief-of-staff roles
• Proficiency in Microsoft Excel
• Working knowledge of QuickBooks Online (QBO)
• Familiarity with Coupa, Ariba, and Justworks or comparable platforms
• Experience with vendor agreements and payments
• Strong organizational, communication, and problem-solving skills

Compensation and Benefits:

• $80,000–120,000 base salary
• Discretionary annual bonus
• Healthcare coverage
• 401(k) with 3% company contribution
• Unlimited/Flexible PTO
• Approx. 30 hours per week, with a flexible schedule
• Hybrid or remote based in the U.S. (NYC preferred but not required)

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Please submit your resume for consideration!