What is a Customer Service Representative?
A customer service representative will act as liaisons and provide product or services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer service representatives may also be referred to as CSR’s, or call center assistants.
Customer Service Representative Qualifications
A successful customer service representative must be an effective verbal communicator and strong problem solver. Multitasking is an essential part of the role, as people in this position need to be able to remain calm and ensure that clients and customers receive the best possible service. They focus on the client and customer experience of the company. They interact with customers and clients as they often serve as the main point of contact. Their job is to make sure that the daily functions of a company are successful and contribute to accomplishing client and customer goals.
Duties of a Customer Service Representative
- Handle large amounts of incoming calls and generate sales leads
- Providing accurate valid, and complete information by using the right methods and tools
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; following up to ensure resolution, taking the extra step to engage customers
- Build sustainable relationships and trust with customers through open and interactive
Interview Questions to Ask
Asking the right interview questions when hiring a customer service representative is key. When interviewing, we recommend engaging in thoughtful conversations and purposeful relationship building. Here are some starter questions to consider when hiring a customer service representative:
- What do you view as the most important qualities of a customer service representative?
- Have you ever reported to multiple supervisors at once? How did you manage each person’s priorities?
- Can you describe a project you were assigned in one of your previous roles and how you approached it?
- What made you interested in working with our company?
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FAQ
What roles do you hire for?
Across our divisions, we hire for roles in corporate services, administrative support, marketing and design, fashion, finance and accounting, information technology, C-level placements, and events.
If I like my freelancer, am I allowed to hire them full-time?
Yes! All temporary contract roles can move into full-time positions if the employer desires. If you’re interested in bringing your contracted employee on your team full-time, you can let your account manager know and they will get the process started.
What are the steps of recruitment?
Our steps to recruitment entail the following:
1. Contacting us to begin your talent search. Here, we will advise you on current market trends and salary benchmarks.
2. Our in-house marketing team will help curate job advertisements and our recruiting specialists will begin outreach to qualified candidates in our network.
3. We will vet and pre-screen top candidates by scheduling in-person or virtual interviews to further assess their fit for the role and your unique company culture.
4. Your dedicated Account Manager will send a summary of each candidate over for your review and consideration.
5. We will continue to source and vet candidates that align with your business needs and objectives as necessary.
6. Based on your final selections, we will coordinate and schedule all interviews.
7. When you’re ready, we’ll send the candidate the offer on your behalf and celebrate your newest addition!
How quickly can a freelancer start?
Your Account Manager will work with you to ensure we meet any hiring goals or deadlines. Through our standby program, we have the ability to fill open roles immediately with our exceptional pool of available temporary talent. Based on industry standards, the average recruitment process for a direct hire candidate, from start to finish, takes about 42 days.
How much does it cost to work with Career Group Companies?
For candidates, our resources are free to utilize in their job search.
For companies seeking to utilize our services, bill rates vary depending on the position, employment type, experience level, and length of the assignment. After contacting one of our offices, your account manager can speak to specifics.
