What is a Customer Service Representative?
A customer service representative will act as liaisons and provide product or services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer service representatives may also be referred to as CSR’s, or call center assistants.
Customer Service Representative Qualifications
A successful customer service representative must be an effective verbal communicator and strong problem solver. Multitasking is an essential part of the role, as people in this position need to be able to remain calm and ensure that clients and customers receive the best possible service. They focus on the client and customer experience of the company. They interact with customers and clients as they often serve as the main point of contact. Their job is to make sure that the daily functions of a company are successful and contribute to accomplishing client and customer goals.
Duties of a Customer Service Representative
- Handle large amounts of incoming calls and generate sales leads
- Providing accurate valid, and complete information by using the right methods and tools
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; following up to ensure resolution, taking the extra step to engage customers
- Build sustainable relationships and trust with customers through open and interactive
Interview Questions to Ask
Asking the right interview questions when hiring a customer service representative is key. When interviewing, we recommend engaging in thoughtful conversations and purposeful relationship building. Here are some starter questions to consider when hiring a customer service representative:
- What do you view as the most important qualities of a customer service representative?
- Have you ever reported to multiple supervisors at once? How did you manage each person’s priorities?
- Can you describe a project you were assigned in one of your previous roles and how you approached it?
- What made you interested in working with our company?
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