What Does a Chief of Staff Do?
A Chief of Staff is an executive-level position that holds several different responsibilities, often acting as a point of contact and organizational liaison for a CEO and other more senior C-suite and management personnel. This means Chief of Staff candidates will display strong management and leadership skills and excellent operational and communication skills.
Chief of Staff Qualifications
A qualified Chief of Staff will likely have a bachelor's degree or master's degree. At least five years of managerial experience is preferred, and related roles and relevant work experience in business operations, executive assistance, or corporate strategy would be ideal. Optimal candidates display a variety of personality traits and leadership skills to manage multiple projects and teams, while acting as the “right hand” for their principal or executive simultaneously. Organizational and planning skills are a must since the Chief of Staff role will often plan and direct administrative, financial, or operational activities for the company's executive team senior leaders. A strong applicant for this position will display effortless communication skills and an ability to quickly analyze and solve problems along with an ability to anticipate the needs of executives and the top management leadership team.
Duties of a Chief of Staff
- Act as the communication liaison between the CEO and other executives in the organization
- Manage day-to-day projects and special initiatives or projects
- Plan, coordinate, and attend meetings, keeping executives on task
- Setting KPIs and identifying key areas of opportunity within vital business functions
- Ensure action items are properly executed, collaborating with other department heads when needed
Interview Questions to Ask
Asking the right interview questions when hiring a Chief of Staff is critical. When interviewing, we recommend engaging in thoughtful conversations and purposeful relationship building. Here are some starter questions to consider when hiring a chief of staff:
- What qualities do you feel are the most valuable as a Chief of Staff?
- What excites you about working as the Chief of Staff at our company?
- How do you ensure that the strategic vision of the executive team aligns with the operational activities of the organization?
- How do you influence and lead cross-functional teams without direct authority over them?
- Give an example of a time when you had to adapt to significant changes within an organization. How did you manage the transition?
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FAQ
Should I hire a Chief of Staff?
Hiring a Chief of Staff can be a strategic move for companies looking to streamline workflows, enhance communication, and support the CEO in executing business needs. A Chief of Staff serves as a right-hand person to the CEO, handling a range of responsibilities from project management to liaising between team members, and even onboarding new hires, ultimately increasing organizational efficiency and effectiveness.
What size company needs a Chief of Staff?
A Chief of Staff is particularly beneficial for mid-sized to large companies experiencing rapid growth or undergoing significant organizational changes. Companies at this scale often face complexities that startups may not, and therefore require a dedicated leader to facilitate communication, streamline processes, and align strategic initiatives across departments and senior leadership.
How do you get a Chief of Staff role?
To secure a Chief of Staff role, candidates typically need a combination of relevant experience, strong leadership skills, and strategic thinking skillsets. This often involves progressing through roles in project management, executive support, or operations, while demonstrating a knack for problem-solving and building relationships across an organization. Networking, showcasing adaptability, and pursuing additional education or certifications can also enhance one's candidacy for such a position.
How many years of experience is needed for a Chief of Staff role?
The years of experience required for a Chief of Staff role can vary depending on the company, industry, and specific job requirements. Typically, candidates for this position have around 5-10 years of professional experience, including roles in project management, operations, or executive support. However, some companies may prefer candidates with more extensive experience, especially for larger or more complex organizations.
