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Albuquerque, NM




employment type






Desktop Technician

Our client, a well known Retailer, is looking to hire a Desktop Technician on a freelance basis, FULLY ONSITE in Albuquerque, NM, ASAP. In this role, you will support customers both online and onsite -- $21/hr

- Provide exceptional IT support (Incident and IMAC) to internal customers to ensure customer satisfaction
- Configure machines for new hires and deploy hardware as needed
- Complete workstation replacements for users that qualify
- Test, configure, install and manage repair of all IT related equipment (hardware and software)
- Log and track ticket related workload in a timely fashion
- Work with the Build Center team to provide timely delivery on all hardware deployments
- Ensure frequent and timely updates to internal customers
- Focus on support of people in addition to technology

- At least 3 years of relevant IT support experience (1st & 2nd level within a corporate setting)
- Exceptional Customer Experience skills
- Thorough understanding of service desk and customer support environment
- Deadline oriented and ability to make quick informed decisions
- Ability to work in a consistently changing environment
- High energy level and creative problem-solving abilities
- Excellent verbal, written and interpersonal communication skills
- Proven analytical, evaluative, and problem-solving abilities
- Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices

Please submit a resume for consideration.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.