Help Desk Support Specialist

Our client, a baby brand in Los Angeles is looking for a temp Helpdesk Support Specialist to join their team on an ASAP need. In this role you will provide top-notch IT support to the company’s internal and remote users. The ideal candidate with be an expert with both PC and Mac workstations, mobile devices, and peripherals in a hybrid environment.

This is a temp opportunity with the possibility to convert to full-time.

MUST be able to work fully onsite and on call on weekends.

Pay: $30-38/hr

Responsibilities:‍

• Offer expert-level helpdesk support for hardware/software issues for approximately 400 users.
• Set up and maintain computer hardware, software, and peripherals.
• Ensure timely and accurate daily support and manage helpdesk tickets.
• Enforce corporate cybersecurity standards and compliance regulations.
• Provide day-to-day support for network infrastructure, telephone, printing, and desktop systems.
• Support and troubleshoot VPN connectivity, maintain email systems, and manage network printing.
• Provide tier 1 support for customized applications and SaaS environments.
• Administer telecom systems, including setup and support for phones and call centers.
  ‍

Qualifications:‍

• Degree in Computer Science and/ or equivalent certification
• Minimum 4+ years of professional experience
• Strong Desktop support skills including support for PC and MAC computers, with emphasis in Windows 10/11 and MAC OS X (12 – 15) operating systems
• Flexibility to occasionally travel overnight for work and/or training
• Available for on-call support and weekends
• Ability to identify and resolve problems in a timely manner, develop alternative solutions, and work well in group settings.
• Strong communication skills

Please submit your resume for consideration!

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.