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location

Houston, TX

salary

$250,000

-

$350,000

employment type

Direct Hire

category

Information Technology

division

Career Group

IT Director - Family Office

The Director, IT-Family Office, is responsible for leading a specialized IT department within the Family Office, combining technical expertise with strategic management. The role involves being the primary contact for the principals' technical needs, developing a comprehensive IT support program, and building and leading a team of technicians. This position reports to the VP, Family Office, and collaborates with various stakeholders, including the corporate IT department.

(client will provide relocation)


ESSENTIAL FUNCTIONS:

-Establish and lead the Family Office IT department, focusing on exceptional technical and customer service standards.
-Oversee 24/7 support for personal and company technology, including frequent travel to remote properties (up to 50% travel).
-Manage IT-related activities for family office staff and principals, covering hardware, software, network management, and home/office automation systems.
-Collaborate with internal and external stakeholders, ensuring integrated and efficient IT support.
-Handle vendor relationships, including procurement and project management.
-Uphold privacy, security, and compliance standards in all operations.
-Offer hands-on support across various technologies, such as PC/MAC, mobile devices, AV systems, and home automation (e.g., Crestron).
-Build and lead a team of IT technicians, fostering a culture of excellence and professional development.
-Responsible for configuring and maintaining network equipment, ensuring adherence to best practices and security protocols.
-Proactively explore and assess emerging technologies for potential implementation.
-Ensure effective purchasing and management of technology-related items, maintaining accountability and compliance.
-Develop and maintain IT support documentation and privacy policies.
-Engage in direct communication and relationship building with high-level stakeholders, demonstrating strong interpersonal skills.
-Other duties as assigned.
-Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
-Review and follow data privacy practices, policies, and guidelines.


SUPERVISORY RESPONSIBILITIES


-Directly supervises one or more employees.

-Carries out responsibilities in accordance with the organization's policies and applicable laws.

-Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.


QUALIFICATIONS


-Bachelor’s degree with at least 10-15 years of experience in IT, including significant experience in leading and building teams.
-Demonstrated ability in IT management, particularly in a family office or high-privacy setting.
-Strong technical, communication, and leadership skills.
-Experience managing IT projects, vendor relationships, and team dynamics.
-Ability to travel domestically and internationally.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.



CERTIFICATES, LICENSES, REGISTRATIONS*

-Valid driver's license required and Passport

-IT Certification Preferred



PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

-The associate is regularly required to engage in various physical activities while moving about properties.

-This includes standing, walking, sitting, using hands to finger, handle, or feel objects, and reaching with hands and arms.

-Additionally, the associate may need to climb or balance; stoop, kneel, crouch, or crawl.

-Protective clothing, including eye protection, safety shoes, hoods, and sometimes helmets, may be required.



TRAVEL REQUIRED


Frequent travel is an integral part of this role, with the associate being required to travel for business purposes up to 75% of the time.

-This includes a significant amount of driving. The role demands long periods of continual physical activity, and the associate must be able to frequently lift, carry, or move items or equipment weighing up to 50 pounds.



WORK ENVIRONMENT


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The job entails significant domestic travel, occurring in various settings, including but not limited to office environments, remote properties, and occasionally semi-industrial settings. The associate will regularly face wet and/or humid conditions, areas with moving mechanical parts, fumes, toxic or caustic chemicals, and exposure to outside weather conditions. The noise level will vary, and the associate may occasionally be exposed to loud noise levels.



Generous compensation package, $250k-350k base, full relocation + bonus + company vehicle

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