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location

Los Angeles, CA

salary

$20/hr

-

$23/hr

employment type

Temp

category

Customer Service

division

Fourth Floor

E-Commerce Customer Service Assistant

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

  • Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
  • Review and effectively respond to incoming customer emails in a timely manner
  • Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
  • Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
  • Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
  • Document, organize and process customer exchange and returns paperwork
  • Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
  • Manage order processing flow and participate in fraud prevention efforts to release and cancel orders
  • Stay well-informed about online marketing emails and promotional activities
  • Identify opportunities and contribute ideas to store process improvement/refinement
  • Run departmental reporting as needed

Please submit your resume for consideration!

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