Desktop Support Engineer

Global Asset Manager that strives to deliver consistent, uncorrelated, absolute returns in all market environments by fostering a culture of research, innovation, and collaboration.

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In the role of Desktop Support Engineer, the employee responsibilities will include:

·        Global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)

·        Office 365 applications and Windows 10 operating system support

·        Microsoft Active Directory and Office 365 Exchange Online management

·        Citrix Cloud/Microsoft Azure VDA/VDI platform management and support

·        HP Workstation, HP Thin Client, Lenovo laptop management and support

·        Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration

·        Mobile device (iOS, Android) support managed through MDM platform (MobileIron)

·        Supporting video conferencing systems (Zoom, Neat, Poly)

·        Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)

·        Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)

·        Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk

·        Office moves and build outs

·        Device inventory and asset management

·        Employee onboarding/offboarding



QUALIFICATIONS & REQUIREMENTS:

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:  

·        Minimum 5 years desktop support experience at hedge fund or investment advisor

·        Exceptional customer service with strong written and oral communication skills

·        Strong drive and passion for technology and self-development

·        Strong problem-solving skills, high attention to detail and quick to learn both user and system environments

·        Ability to work independently and multi-task

·        Keen attention to detail, with commitment to follow through and follow-up

·        Extensive understanding of desktop support standards and best practices including related hardware and software

·        Experience supporting mobile devices

·        Experience supporting remote users and troubleshooting remote VPN/VDI connections

·        Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

·        Travel may be required across all office locations for coverage and/or initiatives

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Please submit a resume for consideration!